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  • Where is Luxx Taxis based?
    Luxx Taxis are based in Aberystwyth which is located in Ceredigion, Wales. Please follow this link to explore more of Aberystwyth.
  • How much does a taxi cost?
    All taxis in the U.K must legally be fitted with a taxi metre, these devices determine the price that should be charged based on distance travelled multiplied by the tariff rate set by the local authority. Some counties have different tariffs depending on what time of day an operator is providing services For example in Ceredigion, we have 3 basic tariffs. Tariff 1 - 06:00 to 21:00 Tariff 2 - 21:00 to 00:00 Tariff 3 - 00:00 to 06:00 For more information of tariffs in Ceredigion please visit Tariffs and charges
  • What are your opening times?
    We can't always guarantee we will be available when we say we are, we might be super busy at peak times and sometimes we will have lots of availability. Check opening times or Contact Us to be sure when we are open
  • Can you take me to an airport?
    Yes, for a comprehensive quote please on airport transfers please Contact us. We recommend booking a taxi to an airport at least 1 week in advance to ensure availability. Do I have to pay in advance? Yes, we require a passengers to pay in advance the full amount due before we depart to any airport.
  • What methods of payment do you accept?
    We try and make it as convenient as possible for our customers to pay us. Please refer to our Payment Methods page for more information
  • Can I pre book?
    Yes, you can pre book a taxi with us from up to one week in advance, you can book a single or multiple taxis for your needs. Depending on how far your pickup location is from your destination, we may ask you to pay in advance. Contact us to make a booking or alternatively you can Book online
  • Do you accept pets?
    The acceptance of any animal in our taxis strictly falls down to driver preference. If you would like to insure you find a taxi that accepts pets such as cats, dogs & caged animals, please call ahead to see if we are able to accommodate your needs. What about guide dogs? If the passenger is a guide dog owner, it is a criminal offence to refuse to carry their dog, or to charge extra for doing so. The only exception to this is if the driver has a medical exemption certificate from the licensing authority due to a genuine medical condition that is aggravated by exposure to dogs. What about emotional support animals? Currently, emotional support animals do not have legal recognition in the way that assistance dogs do in the UK. This means that it's down to drivers preference to allow them or not.
  • Can I bring my luggage?
    Yes, as long as you tell the operator whilst your making the booking What happens if I don't tell the operator? If you fail to inform the operator that you have luggage, we may not send a suitable car for your requirements and you might have to rebook your taxi.
  • What is the maximum number of passengers?
    All of our taxis are licenced to carry a maximum of four passengers at any given time.
  • Do I have to wear a seatbelt in a taxi?
    Yes, unless you have been medically exempt from wearing a seatbelt by a doctor you must wear a seatbelt at all times during your journey no matter how short the distance may be. for more information about seatbelt law, please visit,when%20you're%20supposed%20to.
  • Do I need a car seat for my child?
    "If the driver doesn’t provide the correct child car seat, children can travel without one - but only if they travel on a rear seat." and wear an adult seat belt if they’re 3 or older without a seat belt if they’re under 3 for more information on this question, please visit
  • How safe are your taxis?
    Our vehicles We put safety above everything, that's why all of our vehicles undergo thorough inspections regally by trained mechanics to ensure they are in the best condition to operate as taxis. What about the drivers? Every taxi driver Licenced under Ceredigion County Council undergo extensive background DPS checks to ensure that nobody who is unfit to serve as a taxi operator gets a licence. Read our article on how to how to identify a real Ceredigion taxi
  • Can a driver refuse a fare?
    Yes, it is down to drivers discretion whether they want to accept a fare or not. Reasons why they might refuse a fare. They might not have time to complete the fare if it conflicts with another booking. The person wishing to make a booking or hop into a taxi might be banned from using their services. If an individual is or appears heavily intoxicated through the misuse of drugs and or alcohol. A driver might refuse passengers if they have been physically or verbally abusive. If a potential passenger appears to be unhygienic, sick or have bodily fluids over them, they may be refused a service for health and safety reasons. Summary; as long as a driver has a reasonable excuse, they can turn town fares.
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